Dorel Asia is a joke of a company. I had purchased a dining room table through Wayfair that was issued to them through the third party of Dorel Asia. Upon opening the box I found that one of the tables legs was broken in half. I contacted a Dorel Asia customer...Read more
I ordered the tween size bed in walnut on DEC 5 2014 and the purchase price was taken out of my bank account. I waited, and waited and waited for the bed to be delivered but it never came. I called dorel asia and they said I was in the parts department.I asked if they...Read more
- Price of the bed
I didn't like
- Customer service runaround
My husband and I ordered a bunk bed for our girls birthday. About halfway through the setup we realized that we were missing some of the hardware to put the bed together. I then called Dorel customer service where I was yelled at by one of the operators because this...Read more
Four total componets to pack in a box to complete a chair seat back, seat base, small plastic washers, and FEET. God forbid we put any feet in a box with a theatre seat. Not once but twice at the same store. Did the feet packing department and the quality control all...Read more
Short Review on November 29, 2016
I ordered a bunk bed and they didnt send not one screw. Antoinett who is the supervisor is very rude. Marino who is the manager will tell you what you want to hear to get you off the phone. The price may sound good but you may not get all your pieces.
So i had recieved a recliner from my in laws for my birthday and with in 3 months the chair was broken i have been contacting them through email and after about two months of getting the runaround i may be getting what i have broke replaced but who really knows. I will no longer be doing any business with this company.
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